Refund policy

Return and Refund Policy

At Kinexus, your satisfaction is our top priority. If something isn't quite right with your order, we are here to help and ensure the process is as smooth as possible.

  1. Return Eligibility & Timeframe We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return. To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received.

  • All original packaging and tags must be included.

  • Proof of purchase (order confirmation or receipt) is required.

  1. How to Start a Return To initiate a return, please contact our support team at  If your return request is approved, we will provide you with clear instructions on how and where to send your item. Important: Items sent back to us without prior authorization will not be accepted.

  2. Damaged, Defective & Incorrect Items Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at [Your Support Email] so we can evaluate the issue and resolve it promptly.

  3. Exceptions / Non-Returnable Items The following items are non-returnable:

  • Custom or personalized products.

  • Personal care or hygiene items.

  • Sale or clearance items.

  • Gift cards.

  1. Exchanges We do not offer direct exchanges. To receive a different item, please return the original product for a refund and place a new order separately. This ensures faster processing and delivery.

  2. Refunds Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and credit card providers may require additional time to process the refund.

  3. Dispute Resolution We are committed to resolving legitimate issues directly and efficiently. Please contact us immediately if you wish to cancel an order or request a refund. We kindly ask that you do not initiate a chargeback with your bank before contacting us, as this can significantly delay the resolution process.