Shipping policy

Thank you for choosing Kinexus. We are committed to providing fast and reliable shipping to our customers worldwide. Please review our shipping policy below.

  1. Order Processing All orders are processed and prepared for shipment within 1–3 business days. Please note that orders are not processed or shipped on weekends or holidays.

  2. Shipping Times Shipping times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are typically 7–14 business days. Please be aware that these are estimates and not guaranteed delivery dates.

  3. Tracking Your Order Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number to monitor your package's journey until it arrives at your doorstep. Please allow up to 48 hours for tracking information to update.

  4. Shipping Costs Shipping costs are calculated at checkout based on the destination and the weight of your order. We may offer free shipping promotions from time to time on orders over a certain amount; please check our website for current offers.

  5. Customs, Duties, and Taxes For international orders, your package may be subject to import duties, taxes, or fees imposed by your country’s customs office. These charges are the sole responsibility of the customer. Please check with your local customs office for more information regarding potential fees.

  6. Lost or Delayed Packages We are not responsible for packages that are lost, stolen, or delayed once they have been handed over to the shipping carrier. However, if your package is marked as delivered but you have not received it, please contact us within 7 days of the delivery status, and we will assist you in opening an investigation with the carrier.

  7. Incorrect Shipping Information Please ensure that your shipping address is correct at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will need to charge a reshipment fee to send the package again.